Responsible Gaming

Gambling Should Be Entertainment

At Frankie and Luna, we believe gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Casino games are designed with a house edge, meaning the odds always favour the operator in the long term. Please gamble only with money you can afford to lose and never chase losses.

Age Verification

Fair Go Casino is strictly for players aged 18 years and over (or the legal gambling age in your jurisdiction). If you are under 18, you must not use this website or place any bets. We take player protection seriously and verify ages to comply with Australian gambling laws.

Parents and guardians: If you are concerned about a young person's online gambling, please seek support from the resources listed below.

Warning Signs of Problem Gambling

Please be honest with yourself. If you recognise any of the following signs, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling from family, friends, or partners
• Gambling with more money than you planned or can afford
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, study, relationships, or hobbies to gamble
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money to gamble or pay gambling debts
• Unsuccessful attempts to cut down or stop gambling
• Lying about the amount of time or money spent gambling
• Needing to gamble with increasing amounts for the same excitement

If any of these apply to you, please reach out for help immediately.

Self-Help Tools

Fair Go Casino and most licensed operators provide tools to help you stay in control:

• Deposit Limits: Set a maximum amount you will deposit over a specific period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before you stop playing
• Reality Checks: Receive pop-up reminders during play showing how long you've been gambling and how much you've wagered
• Time Limits: Set session time limits to manage your play duration
• Self-Exclusion: Exclude yourself from the casino for a period of your choice (temporary or permanent)

Please visit Fair Go Casino's website or contact their customer support team to activate these tools today.

Get Help – Support Organisations

If you are struggling with problem gambling, you are not alone. These organisations provide free, confidential support:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free counselling, self-help resources, and live chat support for Australians affected by problem gambling

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Free support, counselling, and information for problem gamblers and their families
• GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Resources and support for problem gambling in Canada

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de
  Information and support for problem gambling in Germany

If You Need Help, Reach Out Today

Problem gambling can escalate quickly, but recovery is possible. If you or someone you know is struggling with gambling, please contact one of the support organisations listed above. They offer free, confidential help and can connect you with professional counselling services.

Don't wait – help is available right now.